Refund Policy

The information presented on this page serves as a general overview of Solis’ shipping practices and policies. It does not constitute legal advice. By placing an order through our website, you agree to the terms outlined in this Shipping Policy. Solis reserves the right to update or modify these terms at any time to reflect changes in logistics, suppliers, or regional regulations. For specific shipping inquiries, please contact us at info@solis.com.

At Solis (“we”, “our”, “us”), we are committed to ensuring that your products are delivered safely and on time. We process all orders within 1–3 business days after payment confirmation. Shipping times vary depending on your location and product availability. Deliveries within Belgium typically take between 2–5 business days, while international orders may take longer. Shipping fees are calculated at checkout and displayed before payment. Large or fragile items, such as mirrors or ceramic basins, are shipped with additional protective packaging and may require specialized handling.

While we strive to meet all estimated delivery times, Solis cannot be held responsible for delays caused by external courier services or unforeseen circumstances such as strikes, customs delays, or weather conditions. Customers are responsible for providing accurate delivery information. In cases of damage during transport, please notify us within 48 hours of receipt for assessment and replacement eligibility. For further details on returns and refunds, please refer to our Returns Policy or contact us at info@solis.com